Last updated: Oct 2026

Terms and Conditions

Please read these Terms and Conditions carefully before using our service or placing an order. These Terms determine your access to and usage of our website, products, and services.

Definitions and Interpretation

Company: Manafeth Mobility Solutions, a limited liability company registered in Dubai, United Arab Emirates, with its registered office at FNC Warehouse Building #6, Warehouse #7, DIP 2, Dubai, UAE.
Website: Refers to the official website www.manafethme.com.
Products: Mobility and medical equipment offered for sale or rent, including wheelchair accessible vehicle (WAV) conversions, swivel seats, stairlifts, wheelchairs, mobility scooters, hoists, ramps, riser-recliners, hospital beds, and driving aids.
Services: Installation, delivery, maintenance, repair, home assessment, and any other service performed by the Company.
Order: A request placed by the Customer to purchase or rent a Product or Service.
Consumer: An individual Customer acting for purposes outside their trade, business, or profession, entitled to protections under Federal Law No. 15 of 2020 on Consumer Protection and its executive regulations.

Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa.

Acceptance of These Terms & Eligibility

By using the Website, browsing our catalog, requesting a quotation, placing an Order, or engaging our installation or delivery Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
You must be at least 18 years old and have the legal capacity to enter into a binding contract to place an Order. Where an Order is placed on behalf of a patient, family member, or third party who is a minor or lacks legal capacity, the person placing the Order does so as their authorized representative and accepts full responsibility for these Terms on that person’s behalf.
We reserve the right to refuse service, decline or cancel an Order, or restrict access to the Website at our discretion, including where we suspect fraud, misuse, or a breach of these Terms.

Nature of Our Products and Services – Important Notice

Manafeth is a supplier and installer of mobility and medical equipment. We are not a medical clinic, and our staff are not licensed physicians, occupational therapists, or clinicians unless expressly stated to you in writing.
Nothing on the Website, in our marketing materials, or communicated by our staff constitutes medical advice. Product recommendations are based on the information you provide and are not a substitute for professional medical or clinical assessment. You are solely responsible for confirming, with a qualified healthcare professional where appropriate, that a Product is suitable and safe for your specific condition before use.
Free home assessments assist with product selection and fit and do not constitute a clinical or medical evaluation.

Website Use and Accounts

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of the Website by, any third party.
If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at info@manafethme.com of any unauthorized use.
We may suspend or terminate any account we reasonably believe is being used fraudulently or in breach of these Terms.

Orders, Quotations and Payments

Placing Orders

Orders may be placed via the Website, by phone, or in person at our showroom, subject to product availability.

Quotations

Quotations are valid for 30 days from the date of issue. After that, a revised quotation reflecting current pricing may be required before we accept your Order.

Order Acceptance

An Order is accepted, and a binding contract formed, only once

(a) your selected payment method has been successfully processed or a deposit received, and
(b) we confirm acceptance in writing (including by email or WhatsApp). We may decline or cancel an Order before such confirmation, including for stock unavailability or a pricing error, in which case any payment received will be refunded in full.

Pricing and VAT

All prices on the Website are in UAE Dirhams (AED) and excluding of UAE Value Added Tax, which will be added before order confirmation. We may correct a pricing or typographical error at any time before an Order is confirmed.

Payment Methods

We accept the payment methods shown on the Website or agreed at the point of sale, including card payment, bank transfer, and approved installment providers. Card payments are processed through PCI-DSS-compliant third-party payment gateways; we do not store your full card details.

Product Variations

We may make minor modifications to product specifications (such as color, minor component changes, or packaging) provided such changes do not materially affect the quality, safety, or core function of the Product.

Delivery and Installation

Standard Delivery

Deliveries within the UAE are scheduled by phone or WhatsApp to agree a suitable date and time. Delivery is free within the UAE unless stated otherwise at checkout.

International Delivery

Orders shipped outside the UAE are dispatched by courier and typically take 5–7 working days; a shipping fee applies and will be disclosed before you complete your Order.

Next-Day Delivery

Next-day delivery requests must be placed by 10:00 AM UAE time on the preceding working day and are subject to stock and courier availability.

Installation Appointments

Where a Product requires professional installation (e.g. stairlifts, WAV conversions, hoists), we will schedule a mutually agreed appointment. Please give at least 24 hours’ notice to reschedule or cancel; late cancellations may incur a rescheduling fee, which we will disclose to you in advance.

Site Readiness

You are responsible for ensuring the delivery or installation site is safe, accessible, and ready, including any necessary structural, electrical, or vehicle preparation at the agreed time. Additional charges may apply where our technicians cannot complete the work due to site-readiness issues outside our control.

Delays

We will make reasonable efforts to meet agreed delivery and installation dates but are not liable for delays caused by events outside our reasonable control, including those described in Force Majeure.

Risk and Title

Risk in the Product passes to you on delivery or collection. Title passes to you only once we have received payment in full.

Vehicle Conversions (WAV)

Where our Services include converting or modifying a vehicle (including swivel seats, ramps, or wheelchair lifts), you confirm that the vehicle is legally owned or lawfully possessed by you and is roadworthy before conversion. You are responsible for ensuring the converted vehicle complies with applicable UAE Roads and Transport Authority (RTA) regulations and insurance requirements following conversion. We will provide conversion documentation for RTA registration purposes where applicable.

Cancellations, Returns and Refunds

This clause should be read together with our Returns and Refunds Policy which forms part of these Terms.

Order Cancellation Before Dispatch

You may cancel a standard, non-customized Order free of charge at any time before it has been dispatched or installation has commenced, by contacting us in writing.

Personalized and Made-to-Order Items

Products customized, made to your specifications, or specially procured for you, including bespoke WAV conversions and made-to-measure equipment cannot be cancelled, returned, or refunded once production or procurement has commenced, except where the Product is defective or not as described.

Infection Control and Hygiene Items

For health and safety reasons, items that come into direct bodily contact (such as commodes, bathroom aids, and similar hygiene-sensitive items) cannot be returned once unsealed or used, except where defective.

Standard Items

Unused, undamaged Products in original packaging may be returned within 3 days of delivery. A return-handling fee may apply, calculated from the Product’s condition and the cost of collection. Return shipping for change-of-mind returns is borne by the Customer unless the Product is defective or was delivered in error.

Refunds

Once the returned product is received and inspected, we will determine whether the return meets the applicable conditions.
Approved refunds are processed using the original payment method, subject to applicable deductions such as return, collection, shipping, or restocking charges.
Approved refunds are processed to your original payment method within 14 business days of us receiving and inspecting the returned Product.

Rental Cancellations

Cancellations of rental bookings are subject to the notice periods and charges communicated to you at the time of booking.

Warranty

Manufacturer’s Warranty

All new Products carry the applicable manufacturer’s warranty, typically 12 months from delivery unless a longer period is stated for a specific Product or brand.

Installation Warranty

Installation work performed by our technicians is warranted against defective workmanship for 12 months from the date of installation.

In-Home Warranty Service

We provide in-home warranty service for covered breakdowns during the warranty period at no charge. The warranty does not cover: (a) normal wear and tear; (b) accidental, misuse-related, or negligence-related damage; (c) damage from unauthorized repair, modification, or servicing by anyone other than Manafeth or our authorized partners; (d) routine or daily maintenance; or (e) damage arising from failure to follow the Product’s user manual or our care instructions.

RMA Requirement

Before returning a Product for a warranty claim, contact us for a Return Merchandise Authorization (RMA) number. Products returned without one may experience processing delays.

This warranty is in addition to, and does not affect, any statutory rights available to you as a Consumer under UAE law, which these Terms cannot exclude or limit.

Liability

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our proven negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under UAE law.
Our total liability to you arising out of or in connection with an Order or these Terms, whether in contract, tort (including negligence), or otherwise shall not exceed the total amount you paid for the Product or Service giving rise to the claim.
We are not liable for indirect, incidental, special, or consequential loss or damage, including loss of income, profit, or data, whether arising in contract, tort, or otherwise, even if we were advised of the possibility of such loss.
We are not liable for injury, damage, or malfunction arising from: (a) misuse of a Product contrary to its user manual or our instructions; (b) modification or repair carried out by anyone other than Manafeth or our authorized partners; (c) failure to carry out recommended maintenance; or (d) use of a Product beyond its stated weight capacity, terrain, or environmental rating.
The Website and its content are provided on an “as is” and “as available” basis. While we take reasonable steps to keep the Website accurate and secure, we do not guarantee it will be uninterrupted, timely, or error-free.

Indemnity

You agree to indemnify and hold Manafeth, its directors, employees, and agents harmless from any claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your misuse of a Product or Service; (c) your violation of any applicable law; or (d) any modification made to a Product by you or an unauthorized third party.

Intellectual Property

All content on the Website, including text, graphics, logos, product images, and software, is owned by or licensed to Manafeth and protected by UAE and international intellectual property law.
You may not reproduce, distribute, modify, or create derivative works from Website content without our prior written consent, other than for personal, non-commercial use in connection with an Order.
All third-party trademarks, including manufacturer and partner brand names such as AMF, BraunAbility, Handicare, Autolift, Mariani, and Garaventa, remain the property of their respective owners.

Privacy and Data Protection

We collect and process your personal data in accordance with our Privacy Policy and applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. By using the Website or placing an Order, you consent to our processing your personal data for the purposes described in our Privacy Policy, including order fulfilment, delivery, warranty administration, and, where you have opted in, marketing communications.

Electronic Communications

You consent to receiving communications from us electronically, including by email, SMS, and WhatsApp, relating to your Order, account, and, where you have opted in, marketing updates. You may withdraw marketing consent at any time using the unsubscribe mechanism provided.

Force Majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control, including acts of God, extreme weather, fire, flood, pandemic, war, civil unrest, governmental action, port congestion, or failure of suppliers, couriers, or telecommunications or technology providers (each, a “Force Majeure Event”).

Governing Law and Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the federal laws of the United Arab Emirates and, to the extent applicable, the laws of the Emirate of Dubai.
We encourage you to contact us first to resolve any dispute informally. If a dispute is not resolved informally within 30 days, it shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, UAE, save that either party may seek injunctive or equivalent urgent relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Products, Services, or legal requirements. The “Last updated” date at the top of this page shows when the Terms were last revised. We will notify you of material changes via the Website or, where you have an active Order, by direct communication. Continued use of the Website or our Services after changes take effect constitutes your acceptance of the revised Terms.

General Provisions

Entire Agreement.

These Terms, together with our Privacy Policy and Returns and Refunds Policy, constitute the entire agreement between you and Manafeth regarding your use of the Website and our Products and Services, superseding any prior agreements.

Severability

If any provision of these Terms is found unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor entity or affiliate without your consent.

Language

These Terms are made available in English and Arabic. In the event of any conflict between the two versions, the English version prevails, except where UAE law requires the Arabic version to prevail.

Contact Us

Manafeth Mobility Solutions

FNC Warehouse Building #6, Warehouse #7, DIP 2, Dubai, UAE

Email: info@manafethme.com

Phone: +971-52-852-6319 / +971-56-402-2050